We work in collaboration with AccessAble to give you detailed information about accessibility at The Oracle. They have produced an Accessibility Guide for The Oracle, which includes facts, figures and photographs to help you plan your visit with us. You can read The Oracle’s guide here.
Shopmobility at The Oracle
The Shopmobility service provides a range of motorised and manual wheelchairs that can be hired free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.
The dedicated Shopmobility centre at The Oracle is located in our Holy Brook car park on Level 1. Two forms of ID, one with an address on will be needed to register for the service.
It’s available seven days a week:
Mon – Fri: 10am-5.30pm
*The service is on call on Sundays, so please call 01189659000 for assistance or you can use the intercom on the pay machine outside if this is easier.
You will need to book in advance, so please call 0118 965 9008. Or email Customer.Services@TheOracle.com
Changing Places facility
We are proud to have a state of the art Changing Places facility at The Oracle, located on Riverside level of the centre alongside the main customer toilets. Our Changing Places facility features:
- The right equipment:
- A height adjustable adult-sized changing bench.
- A tracking hoist system.
- Enough space:
- Adequate space in the changing area for the disabled person and up to two carers.
- A centrally placed toilet with room either side for the carers.
- A screen or curtain to allow the disabled person and carer some privacy.
- A safe and clean environment:
- Wide tear off paper roll to cover the bench.
- A large waste bin for disposable pads.
- A non-slip floor...
The Oracle also provides disabled parking spaces with easy access to the centre – see parking for more information. Plus you’ll find accessible toilets and lift access to all shopping levels.
No pets are allowed at The Oracle. Assistance dogs are only permitted within the centre and The Riverside.